Central Customer Service Representative

Central Customer Service Representative




Job Description



Our Customer Service, Global Account Operations and Inside Sales team is looking for a service and results-oriented individual to join our newly created Central Customer Service team in Sofia. The Central Customer Service Representative role is the tactical first level support contact for order placement and fulfilment for both direct and distribution customers. You will represent Renesas with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution.



_Your Responsibilities:_



+ Daily operational customer interface. Responsible for all day-to-day customer order management and related activities. Including managing EDI feeds, Manual order entry and backlog maintenance, and following-up to ensure they are scheduled and fulfilled.

+ Responding to customer enquiries in a timely and professional m...