Central Flow Ops Lead, Central Flow MX

The Central Flow (CF) team aims to plan and optimize the Outbound workflow to multiple Fulfillment Centers (FCs) in order to most effectively meet our customer needs.

The team is seeking a Central Flow Ops Lead to manager a team of Flow Leads Process Assistants (PAs) responsible for executing the planning function and monitoring operations.

The team is centralized in Mexico City.

Key Job Responsibilities

• Understand the flow concepts and operational settings
• Demonstrate the ability to motivate, coach and influence team behavior
• Excellent communication skills (written and verbal)
• Independency
• Willingness to work in different shifts, being a 24/7 operation (including holidays)
• Analyze and monitor routines
• Develop partnership with leaders from different FCs
• Manage a team of Flow Leads with the responsibility of a department within a time‑critical and fast‑paced environment