Central Operations Specialist

This role is fully remote.

REPORTS TO: Central Operations Management

ROLE OVERVIEW:

We're looking for a detail-oriented Central Operations Specialist with strong expertise in
claims management, risk assessment, payments, and operational auditing
to support our team with payment processing, trust & safety, and damage claims. You'll help ensure accurate transactions, resolve disputes, and protect the business from fraud and guest-related issues.

This is a remote position requiring excellent communication skills, comfort working independently, and confidence navigating property management and guest screening systems. Familiarity with platforms like Airbnb, Guesty, and Breezeway is strongly preferred.

SCOPE OF WORK:

Arrival Checks

• Review newly received bookings
  daily, research incoming guests, and add relevant context—including
  VIP status
  or guest history—to their profiles in Guesty or other relevant syste...