Central Reservation Officer

Job Title: Executive, Central Reservation Office (CRO)

Department: Commercial / Revenue & Distribution
Location: HQ in Damansara Endah (Ormond Group)
Reports To: Revenue / Commercial Manager

About the Role

The Central Reservation Office (CRO) Executive is responsible for managing all reservation, distribution, and booking-related functions across the portfolio of hotels under Ormond Group of Hotels. This role ensures seamless coordination between properties, online travel agents (OTAs), corporate clients, airlines, wholesalers, and internal departments while maintaining service excellence and revenue optimization.

Hotels & Properties Serviced

• Tune Hotel KLIA2
• Tune Hotel Aeropolis
• Sandakan Hotel
• Shakespeare Hakuba Hotel (Group bookings only)
• The RuMa Hotel and Residences (Coordination support)
• The Chow Kit
• MoMo's Kuala Lumpur
• Tune Hotel One Borneo
• Tune Hotel Georgetow...