Centralized Programs Agent – Immigration / OIS

Job Location: Clinic Support Office (CSO) - Edmonton, AB
Job Type: Full-Time
Experience Level: Entry Level
Schedule: Days

Job Purpose

Reporting to the Centralized Programs Manager; the Centralized Programs Team (CPT) is responsible for providing exceptional customer service to patients, staff, and physicians through the operation of centralized programs. The CPT is in place to manage all aspects of patient referrals, third party requests and physician panel management while adhering to guidelines and governing laws provided by the Freedom of Information and Protection of Privacy Act, the Health Information Act and the Colleges of Physicians and Surgeons of Alberta, Manitoba and Ontario. In addition, the CPT is expected to assist with the execution of the organization’s strategic objectives as it relates to Centralized Programs.

Principal Responsibilities

• Processing and sending referrals to internal and external specialists, di...