CES Specialist Mining & Beyond Road

Technical support to OE/RT customers and to M&S teams, including technical and product given trainings, promoting and optimizing the benefits of our products and services towards customers, to maximize technical added value and risk​ reduction.

CLAIM MANAGEMENT:

Contributing to the resolution of customer dissatisfaction in the spirit of customer centricity and company protection. Addressing all product liability aspects in coordination with the local Technical Correspondent.

MARKET SURVEILLANCE:

Monitoring and reporting of our product and service performances: weak signals for potential alerts, comparison with competitor offers, copycats and new market trends.

Deploying corrective actions and market interventions: product risk management.

CAPTURE USAGE:

Capture of usage conditions and linked perfo...