Ces specialist - mining

CES Specialist - Mining

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Mission Capture Usage: Collects on the field performances and usage conditions of products and associated services, in order to improve our offer and identify risks. Give advice: Provides Technical Support to Customers, Prescribers and to M&S teams, in order to promote and optimize the Benefits that our Products and Services bring to the Customer, maximize technical added value and reduce risks. Market surveillance: Monitors the environment and field performances of our Products & Services vs. Competition, reports Weak‑Signals and/or Alerts including “Copycat”, implements corrective actions and deploys actions for market interventions. Claim Management: Contributes to the resolution of Customer dissatisfactions in the spirit of Customer Centricity and Protection of the Company. If (s)he has the delegation, manages Product Liability matters and minor disputes with tires and associated services under the responsibility of Product Liability C...