Change & Adoption Associate

Role Summary

The Change & Adoption Associate will be the primary driver of IT service experience transformation, acting as the critical interlock between IT Service & Operations and our 5,500 employees globally. This role owns the end-to-end customer journey for IT services, championing user-centred design, driving technology adoption, and embedding continuous improvement practices across the organisation. The successful candidate will be responsible for developing and executing change management strategies, building compelling communication campaigns, and facilitating employee engagement to ensure seamless adoption of new technologies, processes, and ways of working that enhance productivity and employee satisfaction.

What You Will Do

Customer Experience & Journey Design

Own the end-to-end IT service customer experience, mapping user journeys and identifying friction points that impact employee productivity

Develop and implemen...