Change and Delivery Manager

Change & Delivery Manager – Customer Service Lending

• Drive organisational change management for Australia’s leading bank
• Together, we drive change that has real impact on exceptional customer experiences
• 2 Full Time Permanent roles available, Sydney or Melbourne location

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and business customers.

Customer Service Lending (CSL), part of Retail Banking Services, drives proprietary mortgage growth and delivers outstanding customer service. We collaborate across the bank to build a brighter future, aiming for a Group NPS of +30 and 55% market share in Proprietary Lending.

The Performance & Marketing team drive the Performance, Insights & Marketing within CSL, responsible for ...