Change Manager

Responsibilities

• Lead and manage the end-to-end change lifecycle in ServiceNow (creation, review, approval, scheduling, implementation, validation, closure).
• Configure and maintain ServiceNow Change Management modules, workflows, UI policies, business rules, and notifications to support process requirements.
• Design, implement and maintain change models (standard, normal, emergency) and change templates.
• Facilitate change advisory board (CAB) meetings and related communications; prepare agendas, risk summaries, and decision logs.
• Partner with Release, Configuration, Incident, Problem, and Deployment teams to ensure coordinated and auditable change activities.
• Create and maintain operational runbooks and process documentation; provide training and onboarding for stakeholders and change owners.
• Implement automation for approvals, risk scoring, impact analysis, and notifications to reduce manual effort and errors.