Channel Account Manager

The Account Manager is responsible for managing a portfolio of clients, serving as the primary point of contact and building strong, long-lasting relationships. The role involves understanding client needs, coordinating with internal teams to deliver solutions, and driving revenue growth through upselling and cross-selling opportunities.

Attendance within the Cape Town office for US Working Hours is required for this role.

Responsibilities:

Client Relationship Management:

• Build and maintain strong, trusting relationships with clients/customers.
• Serve as the main point of contact for all client inquiries, requests, and issues.
• Conduct regular check-ins with clients to assess satisfaction and identify opportunities for improvement.
• Anticipate client needs and proactively offer solutions and support.

Account Planning and Strategy:

• Develop strategic account plans outlining objectives, goals, and action...