Channel Account Manager

The Account Manager is responsible for managing a portfolio of clients, serving as the primary point of contact and building strong, long-lasting relationships. The role involves understanding client needs, coordinating with internal teams to deliver solutions, and driving revenue growth through upselling and cross-selling opportunities.
Attendance within the Cape Town office for US Working Hours is required for this role.
Responsibilities
Client Relationship Management:
Build and maintain strong, trusting relationships with clients/customers.
Serve as the main point of contact for all client inquiries, requests, and issues.
Conduct regular check-ins with clients to assess satisfaction and identify opportunities for improvement.
Anticipate client needs and proactively offer solutions and support.
Account Planning And Strategy
Develop strategic account plans outlining objectives, goals, and action steps for each client.
Collaborate with internal teams (sale...