Channel Partners Customer Success Manager

Elevate customer experiences as a Customer Success Partner Manager at Acumatica in Canada. Champion effective coaching and problem-solving to achieve stellar customer retention rates.

This role demands a Customer Success Manager with 5+ years in SaaS or ERP environments who is fluent in both French and English. You will be instrumental in coaching partner Customer Success Managers while managing escalations and contributing to best practices. Your adeptness at resolving complex issues will play a key role in customer satisfaction.

Key Responsibilities:
• Achieve world-class NPS/CSAT and retention targets
• Mentor partner Customer Success Managers on effective strategies
• Own customer escalations and drive solutions
• Support partners with policy and license queries
• Foster the adoption of Customer Success best practices

Requirements:
• 5+ years in a SaaS or ERP customer-facing role
• Bilingual proficienc...