Chargeback Operations Team Lead

Position Overview:

The Chargeback and Membership Team Lead serves as a strategic leader overseeing the Membership and Chargeback functions that support commercial pricing and contracting activities across multiple business units. This role drives operational excellence by guiding a team of analysts, optimizing processes, and ensuring the accuracy and integrity of membership and chargeback data that directly impacts revenue performance and customer satisfaction.

The Team Lead partners closely with Commercial, Pricing, GPO, and Distributor teams, serving as a trusted resource for membership reconciliation and contract execution support. This individual is recognized as a role model who inspires excellence, fosters collaboration, and cultivates strong cross-functional relationships. A deep understanding of the product portfolio and the operational landscape is essential to effectively guide initiatives and ensure accurate contract administration.

Key Responsibiliti...