Chat & Email Support | Non-Voice CSR | Open for all

About the role

We are seeking enthusiastic and customer-focused individuals to join our dynamic team as Chat & Email Support Representatives. In this full-time role, you will be responsible for providing excellent customer service through efficient and effective communication via chat and email channels. Based in Pasig City, Metro Manila, this position offers the flexibility of non-voice customer service, allowing you to showcase your strong written communication skills.

What you'll be doing

• Respond to customer inquiries and requests via chat and email in a timely and professional manner
• Actively listen to customers, understand their needs, and provide accurate and helpful solutions
• Maintain a positive and empathetic attitude while adhering to the company's customer service standards
• Collaborate with team members to share best practices and continuously improve the customer experience
• Document customer interactions and ma...