Chat & Email Support with minimal calls – Freshers & Experienced Welcome

About the role

We are looking for enthusiastic and customer-focused individuals to join our growing team as a Chat & Email Support Representative at E-WORLD STAFFING SERVICES' in Pasig City, Metro Manila. In this full-time role, you will provide excellent customer service to our clients through chat and email interactions, with minimal call handling. Whether you're a seasoned professional or a recent graduate, this is an excellent opportunity to develop your customer service skills in a dynamic and supportive environment.

What you'll be doing

1. Responding promptly and professionally to customer inquiries via chat and email
2. Providing exceptional customer service to resolve customer issues efficiently and effectively
3. Maintaining a positive and friendly attitude while navigating complex customer situations
4. Accurately documenting all customer interactions and following up as needed
5. Contributing to the continuous improvement o...