Chat Support Agent – Virtual Hiring

About the role

Knack Global Philippines Inc. is seeking a driven and customer-focused Chat Support Agent to join our dynamic team. In this full-time role, you will be responsible for providing exceptional customer service and technical support through online chat channels. Enjoy the flexibility of working from the comfort of your home in Antipolo City, Rizal.

What you'll be doing

1. Provide timely and effective assistance to customers through online chat interactions
2. Troubleshoot and resolve a variety of customer inquiries and issues
3. Maintain a positive and professional demeanour while delivering exceptional customer service
4. Collaborate with cross-functional teams to ensure seamless customer experiences
5. Provide feedback and suggestions to improve support processes and procedures
6. Adhere to key performance metrics and company policies

What we're looking for

1. Previous experience in a customer...