Chat Support Manager

Chat Support Customer Experience Manager

Location: Taguig / Hybrid
Company: (Backed by Cebuana Lhuillier)

What You'll Do

• Lead Chat Support Supervisor + agents
• Own CSAT, response time, and resolution rate
• Reduce ticket volume through automation & better systems
• Build SOPs, QA, and performance dashboards
• Work with Ops & Marketing to fix root-cause issues
• Forecast hiring needs as we scale

What We're Looking For

• minimum 2 years in Customer Experience / Support leadership
• Managed 5–20 agents in fast-paced environment
• Data-driven and systems-oriented
• Ecommerce or D2C experience preferred
• Startup mindset: proactive, accountable, solution-focused

Job Type: Full-time

Pay: Php23, Php28,000.00 per month

Benefits:

• Employee discount
• Opportunities for promotion
• Paid training

Application Ques...