Chat Support

About the role

Cebu New Wave Recruitment Inc. is seeking a talented Chat Support | Non Voice Account to join our dynamic team. In this full-time position based in Manggahan Pasig City Metro Manila, you will be responsible for providing exceptional customer service through real-time chat interactions.

What you'll be doing

1. Respond promptly and courteously to customer inquiries and concerns via chat
2. Provide accurate information and effective troubleshooting to resolve customer issues
3. Maintain a positive and helpful attitude while adhering to company policies and procedures
4. Collaborate with cross-functional teams to ensure seamless customer experiences
5. Continuously improve your skills and knowledge to enhance your performance

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to engage with customers effectively
2. Strong problem-solving and critical thi...