Chat Support Representative

About the role

This is a full-time role as a Chat Support Representative for the Non Voice Account at H.M.O. INTERNATIONAL RECRUITMENT INC.' located in Ortigas Pasig City, Metro Manila. In this role, you will be responsible for providing excellent customer service to clients through online chat, ensuring their queries and concerns are addressed promptly and effectively.

What you'll be doing

1. Respond to customer inquiries and concerns via online chat in a courteous and professional manner
2. Assist customers with account-related questions, troubleshoot issues, and provide solutions in a timely manner
3. Maintain a positive and friendly demeanour to build rapport with customers
4. Accurately document customer interactions and follow up on open cases
5. Collaborate with other teams to escalate complex issues and ensure a seamless customer experience
6. Contribute to the continuous improvement of chat support processes and procedu...