Chat Support Representative

About the role

CPI Management Services' is seeking a dedicated and customer-focused Chat Support Representative to join our dynamic team in Pasig City, Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service through real-time chat interactions, ensuring our clients receive the highest level of support and assistance.

What you'll be doing

• Engage with customers through real-time chat, providing prompt and accurate responses to inquiries and resolving issues
• Demonstrate excellent communication skills, active listening, and empathy to understand and address customer needs
• Navigate and utilize various software and systems to access customer information and provide solutions
• Maintain a positive and professional attitude, fostering a pleasant customer experience
• Collaborate with the team to identify and implement process improvements, contributing to the overall efficiency of the ...