Chat Support Role

About the role

We are looking for a talented Customer Service Senior Representative to join our team in Quezon City, Metro Manila. In this full-time role, you will be the face of our premium healthcare account, providing exceptional customer service and support to our valued clients. With a focus on delivering an outstanding customer experience, you will play a pivotal role in strengthening our relationships with our healthcare partners.

What you'll be doing

1. Respond to inbound customer inquiries via phone, email, and chat, providing friendly, knowledgeable, and efficient support
2. Troubleshoot and resolve customer issues in a timely and effective manner
3. Maintain accurate records of customer interactions and document resolutions
4. Proactively identify opportunities to enhance the customer experience and suggest improvements
5. Collaborate with cross-functional teams to ensure seamless service delivery
6. Participate in tr...