Chat Support Specialist (E-Commerce)

In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
Qualifications
Minimum Intermediate or above
Proficiency in verbal communication skills in English is essential
Advanced proficiency in MS Excel
6 months of proven experience in a customer-facing role is required
Responsibilities
Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolution...