Chat Support Specialist

Chat Support Specialist – Part-Time / Remote | Singapore | DATA ANALYST LIMITED

About the Role:

Do you love helping people and solving problems in real-time? Join DATA ANALYST LIMITED
as a
Chat Support Specialist
and be the friendly, knowledgeable voice assisting customers and clients through chat — all from a flexible remote setup in Singapore.

What You'll Do:

• Respond promptly to customer inquiries via chat platforms.
• Troubleshoot issues and provide solutions with accuracy and empathy.
• Escalate complex cases to the relevant teams while maintaining excellent service.
• Document interactions and provide insights to improve support processes.
• Monitor chat performance and suggest improvements for efficiency and customer satisfaction.

What We're Looking For:

• Excellent written communication skills.
• Strong problem-solving and customer service mindset.
• Ability to mana...