Chatbot Officer

Philippines - Operations Apply for this position The Chatbot Officer reports to the Chatbot Unit Lead and will be responsible for developing and improving automated communication and customer service by replicating human conversations that can handle wide range of scenarios with collaboration with cross-functional teams to enhance user experiences, optimize conversation flows, and ensure the chatbot aligns with organizational goals. Responsibilities Maintain and enhance chatbot platform. Analyze and document data coming from bot conversations to derive insights and identify areas for improvement. Identify and interpret the patterns, trends, and conversational flow of the bot. Continuously monitor bot's performance, report on progress, and define strategies for enhancements. Continuously analyze and optimize chatbot interactions to improve user satisfaction. Conducts user testing and incorporates feedback to improve chatbot functionality. Maintain comprehensive documentation and reports...