chat/email support

Job Title: Chat/Email Support Specialist
Company: Sixeleven Global Services and Solutions, Inc.
Location: 4th Floor, Joji Ilagan International School, Leon Lldo St., General Santos City
Work Setup: Office-based
Job Type: Full-time

Job Summary:
Join Sixeleven Global Services and Solutions, Inc. as a Chat/Email Support Specialist handling email-based tickets for WanderJoy and the Wanderjoy OP team under Singtel. This role focuses on resolving customer inquiries and coordinating points redemption and telecom-related issues through email and Zendesk tickets.

Key Responsibilities:

• Manage and resolve email and chat tickets for WanderJoy customers and the Wanderjoy OP team.
• Coordinate and communicate effectively through Zendesk ticketing system.
• Handle tickets related to points redemption and telecom interface coordination.
• Collaborate with internal teams to ensure ticket resolution and customer satisfaction.
• Main...