Chatt Support Executive

Job Description

We are looking for a dedicated Chat Support Executive to handle customer inquiries for our online stores during night hours. The role involves real-time chat support, accurate data entry, and maintaining a high level of customer satisfaction.

Key Responsibilities

• Respond to customer queries via live chat on online stores and digital platforms
• Assist customers with order status, product information, returns, and basic troubleshooting
• Maintain accurate data entry of customer interactions, orders, and updates
• Ensure timely and professional responses during night shift hours
• Escalate complex issues to relevant teams when required
• Maintain chat logs and follow standard support procedures

Requirements

• 1–2 years experience in chat support or customer support
• Experience handling online store / e-commerce customers
• Strong written communication skills in English <...