CHEF DE PARTIE

Customer Service

 Assists to ensure that all guest contact culinary employees deliver the brand promise and provide exceptional guest service at all times.

 Assists to ensure that employees also provide excellent service to internal customers in other departments as appropriate.

 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.  Maintains positive guest and colleague interactions with good working relationships.

 To regularly monitor the Hyatt Guest Satisfaction survey report and to ensure the minimum benchmark scores are achieved and implement action plans as directed to achieve constant improvement year on year.

 To ensure the minimum benchmark scores of the Consumer Audit are achieved, and implement action plans as directed to constantly improve the results Year on Year.

 To keep abreast of the Hotel Gues...