Chemical Service Technician

PURPOSE:

To provide professional installation and maintenance of dosing equipment to customers.

KEY PERFORMANCE AREAS:

Business Development:

• Maintain brand reputation and ethos of business in a professional manner.
• Call on an average of ten clients per day. Ensure weekly call report is completed and submitted to the Sales Manager.
• A client call planner must be completed and repeated in a 4-to-6-week cycle.
• To monitor sales and gross profit activities.

Customer Relationship Management:

• Complete written service reports for clients that require them. Ensure reports are discussed with relevant persons and ensure a copy is submitted to the Sales Manager.
• Complete laundry load count & calibration report. Ensure information is recorded on relevant Excel spreadsheet to allow for Costing forecast.
• Ensure staff traini...