Chief Customer Officer [RID-00552]

About Setel

The Future of Mobility

Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.

Role Purpose

The Chief Customer Officer develops and implements strategies that enhance customer satisfaction, loyalty, and retention, ensuring that the organisation consistently meets or exceeds customer expectations. As a senior executive, the CCO acts as the voice of the customer within the leadership team, aligning customer‑centric strategies with business objectives to drive growth, profitability, and a customer‑first culture.

In this role you will

• De...