Chief Delivery Officer

Objective

Scale Neurons Lab's delivery organization into a predictable engine for client value and expansion revenue — leading a team of Senior ADMs, owning client relationships at the executive level, and positioning Neurons Lab as a premier AI partner for enterprise clients.

KPI

• Expansion revenue ≥ 50% of total revenue
• PoC-to-Production conversion rate > 30%
• 90%+ of project issues resolved at team level without CDO escalation
• Average deal size $50k+
• Client satisfaction (CSAT) consistently maintained and improved

Key Responsibilities

• Biz Dev
• Build a solid personal and team stance in the eyes of the customer.
• Validate each Statement of Work before signing.
• Drive Company Services development and refinement.
• Monitor and propose improvements for account development plans.
• Monitor client satisfaction and address concerns proactive...