Chief Engineer - Contact Centre Transformation

Do work that matters:

Commonwealth Bank's Business Bank is reshaping how customers, bankers and frontline teams engage across voice, chat, digital and assisted channels. The contact centre is the service backbone that connects customer channels with assisted-channel experiences across the broader Business Bank servicing ecosystem.

Today, many customer journeys are fragmented across channels, queues, systems and teams. That creates a poorer experience for customers and adds unnecessary complexity for frontline colleagues. The future state is an AI-first, human-amplified engagement model where customers can move between channels without losing context, and frontline teams can quickly bring the right expertise into each interaction.

As a Chief Engineer, you will drive the technology strategy and engineering delivery needed to make this real. You will help Business Bank build, operate and continually improve a federated contact centre platform that safely combin...