Chief manager Customer Life Cycle

We are hiring - Sr. Manager/ Chief Manager Customer Life Cycle Management and Product

Key Responsibilities:

1. Customer Life-Cycle Management

Management of promotional communication sent to existing customers monthly basis, respective calendar.

Management of third-party panels is used to send communication via email/SMS/IVR etc. to customers manually and automatically.

Creation of content such as email/SMS/IVR basis calendar and requirements from stakeholders and deploying them post taking relevant approvals.

Creation and monitoring of API triggered automated communication sent to customers on behalf of internal stakeholders, monitoring and sharing of reports.

Creation of campaigns to increase engagement amongst customers to increase brand affinity and keep customers updated on latest from the organization.

Liaison with the IT team for d...