Chief Operating Officer

We are working with the Asia arm of a global insurance business who are seeking a new COO for their Philippines business. The ideal individual will be a seasoned pro (insurance or banking operations leadership) who can lead teams, strengthen the foundation of the function and accelerate our local transformation initiatives.
This is a permanent full time role based in Makati, Manila reporting directly to the Asia COO and Country CEO.
General Description
As a member of the Asia Operations Leadership Team and Country Executive Team, the major responsibilities of this role include building a strong service culture across the Company, deploying customer centric solutions, ensuring that the Company achieves industry leading service standards measured against competitors' benchmarks; meeting or exceeding service expectation of policyholders and all other distribution channels. These objectives are to be achieved with improved productivity, procedures and processes and strong complia...