Chief Support Engineer (Google Cloud Platform)

We are seeking a **Chief Support Engineer** to become a key member of our team.
**Responsibilities**- Meet service level objectives for response and resolution times- Increase customer satisfaction scores by adhering to quality benchmarks- Utilize diagnostic tools to locate root causes of issues and deliver assessments- Classify problems and document preventative measures for operational analysis- Submit issue reports to customer engineers and propose code-level solutions- Organize community-related tasks aligned with business needs- Address architectural design requirements unique to customers and propose solutions- Adhere to established notification and escalation protocols- Inform stakeholders about operational challenges and developments**Requirements**:- 7+ years of relevant experience in support projects or 24x7 settings- Background in customer service and enhancing customer experiences- Ability to communicate technical details effectively- Capability to collaborate within...