Job Description
Microsoft Word - CHO JD (1)
Cluster Head Operations
A. Organization Context
Position Title: Cluster Head Operations
Employee Name: Designation:
Department: Branch Operations Location: Branch
Reports to: Head – Branch Operations Reported by: --
B. Job Objective
Guide, train & handhold branch staff including staff handling branch operations to ensure execution of the processes in compliance with regulations & policies of regulatory bodies & the Bank.
C. Primary responsibilities
Strategic and planning
Enable operational staff to ensure highest customer satisfaction through cent percent compliance with processes.
Functional
Act as a single point contact for the branches to support them in operational activities Coordinate with Cluster Heads, Branch Heads for the smooth functioning Bank’s operations and business. Conduct process adherence check based on stand...
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