CHO - Nilgris

Cluster Head Operations

A. Organization Context

Position Title: Cluster Head Operations

Employee Name: Designation:

Department: Branch Operations Location: Branch

Reports to: Head – Branch Operations Reported by: --

B. Job Objective

Guide, train & handhold branch staff including staff handling branch operations to ensure execution of the processes in compliance with regulations & policies of regulatory bodies & the Bank.

C. Primary responsibilities

Strategic and planning

Enable operational staff to ensure highest customer satisfaction through cent percent compliance with processes.

Functional

Act as a single point contact for the branches to support them in operational activities Coordinate with Cluster Heads, Branch Heads for the smooth functioning Bank&rsqu...