Chubb Life HK: Contract Senior Executive, Customer Experience

CHUBB

Temporary - Full time Hong Kong, Hong Kong Information and Record Clerks

Posted:

March 02, 2026

Location:

Hong Kong, Hong Kong, Hong Kong

Job Description

Summary:
This position is to provide one-stop enquiry service to clients through verbal and written communication in the kind of service which is prompt, friendly, courteous, accurate and helpful. It needs to coordinate with the CSE to handle daily enquiries from clients in all channels (. live chat and email) and to work with the team to achieve departmental goals and new initiatives as assigned.

Key responsibilities:
To handle enquiry from clients / agents / channels to resolve their concerns / queries and share with the team for the experience and knowledge.
To demonstrate good service practice to CSE.
To provide recommendation in streamline procedures. 
Represents the Company as a service provider to all clients / channels contacting the company by telephone and written correspondence regarding policy information, company procedures, rule and guidelines.
Interprets the needs/requests of the caller and prov...
                

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Job Overview

Job Type: Temporary - Full time

Location: Hong Kong, Hong Kong

Posted: March 02, 2026

Deadline: April 11, 2026