CIBC Inbound Contact Centre Manager

Elevate client relationships at CIBC as a Manager in the Inbound Contact Centre. Lead a high-performing team focused on enhancing client experience and driving service excellence.
In this managerial role within the Financial Consulting Group, you will coach your team to strengthen client connections and support banking goals. Your focus will be on team collaboration, business plan development, and leveraging advisory tools for exceptional service delivery. You will play a key part in fostering a culture that prioritizes trust and accountability.
Key Responsibilities:
• Lead and coach team to deepen client relationships
• Champion CIBC’s values and promote digital solutions
• Foster collaboration across banking centres for growth
• Provide training and development to team members
• Ensure adherence to policies and regulatory guidelines
Requirements:
• Experience in managing and coaching teams
• Strong client-focused approach with service standards
• Comp...