C.I/Collector- Cebu

Key Responsibilities

• Contact customers with past-due accounts via calls, emails, and written notices.
• Verify account information and outstanding balances in the system.
• Remind customers of due dates and provide account statements as needed.
• Negotiate and arrange payment plans, settlements, or restructuring options.
• Record all communications and outcomes accurately in the CRM or collection system.
• Monitor and follow up on promised payments to ensure compliance.
• Escalate unresolved or problematic accounts to the Collections Supervisor for legal, skip tracing, or field investigation.
• Coordinate with Accounting/Legal for endorsement, validation, and payment posting.
• Educate customers on billing processes, penalties, and available payment channels.
• Meet assigned collection targets, KPIs, and quality standards.
• Maintain professionalism while handling difficult or irate customers.