CIR Analyst - Customer Issue Resolution

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.



**Job Description:**



Handles inquiries of moderate scope and complexity within customer service areas, such as Account Management, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics.



Manages simple to moderately complex orders from customers from order entry to order fulfillment. Handles customer inquiries and concerns which typically require identifying solutions by selecting from alternative courses of action. Serves as a first level escalation resource for routine and basic non-routine issues brought up by others whether internal stakeholders or external customers. Assists in analyzing customer service reports and handles simp...