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Claims Call Center Representative (Remote)

Zurich Insurance Company
Full-time Louisville, Kentucky Information and Record Clerks
Posted:
June 19, 2026
Location:
Louisville, Kentucky, United States

Job Description

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

***All candidates hired must live in the United States. The preferred time zones are CST, PST, and MST.***

Your Day to Day Responsibilities:

  • Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner.

  • Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.

  • Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.

  • Provide feedback and recommendations to the team to improve the quality of customer care.

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    Job Overview

    Job Type: Full-time
    Location: Louisville, United States
    Posted: June 19, 2026
    Deadline: July 29, 2026