Claims Call Centre Manager - Waterloo

Claims Call Centre Manager - Waterloo

The Opportunity

Are you looking for a caring, collaborative, values‑driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have call center service management experience in a personal lines claims auto environment, and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for a Claims Call Center Manager to lead and oversee the daily operations and management of our Care Center, ensuring a proactive approach to claims handling and team development.

In this role, you will be responsible for overseeing daily claims intake, customer service performance, and team leadership to ensure efficient, compliant, and high-quality claims handling. You will manage a team of clai...