Claims Excellence Lead, APAC

Claims Excellence Lead – APAC
Location: Singapore

Role Overview
Zurich is seeking a dynamic Claims Excellence Lead to elevate APAC claims operations, champion transformation, and embed lasting capabilities across the region. As claims volume and complexity grow, this role drives operational efficiency, digital innovation, and customer-centric improvements, while leading and coaching teams through change.

Combining operational leadership with change management expertise, you will consult on regional transformation projects, develop and execute change management plans, and ensure adoption of new ways of working. By fostering collaboration, minimizing resistance, and supporting organisational readiness, you will realise measurable business benefits and ensure change initiatives are fully embedded.

You’ll work closely with regional and local teams to standardise processes, harness data-driven insights, and coach teams for contin...