Claims Experience, Senior Manager

Job Description

The Claims Experience Manager is responsible for ensuring that SquareTrade Europe’s claims management organization is performed effectively and efficiently, creating good customer outcomes and in compliance with the applicable regulations. The primary purpose of this role is to support the development and execution of SquareTrade’s business strategy through the creation and delivery of Claims solutions, capabilities, and services. This crucial role entails being responsible for our claims management performance, shaping the claims internalisation strategy, and leading the team through its seamless execution and beyond. By prioritising the optimisation of claims handling and recognizing its direct impact on profitability, the Claims Experience Manager will uphold customer satisfaction and guarantee effective operations. This role is crucial in maintaining the SquareTrade’s high performance and achieving long-term success in claims management.

Key R...