Claims Intake Phone Specialist

*Role: Claims Intake Phone Specialist
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Schedule: 5-day work week, 9:00 p.m. 6:00 a.m. Philippine time
Work Setup: *WFO (San Fernando, Pampanga)****

Responsibilities:

• Handle inbound calls per day and distribute them to the appropriate queues.
• Ask targeted questions to identify the correct department for the caller.
• Manually enter data from documents (Word, PDF) into an Excel template.
• Data entry includes debtor details (name, address, tax ID, etc.) and debt information (account number, dates, amounts).
• Enter relevant data from multiple attachments into Excel.
• Add up various amounts from original documents when necessary.
• Reconcile Excel entries with original documents, confirming entry numbers, amounts, etc., as per procedures.
• Submit the fina...