Claims Management Agent - Hybrid Work

Drive successful claims resolution as a Claims Management Agent with a focus on delivery operations. This hybrid role requires strong analytical skills and professionalism in stakeholder communication to resolve claims effectively.

Reporting to the National Claims & Clients Resolutions Manager, your primary responsibility will be managing the end-to-end claims process. You’ll need an investigative mindset and the ability to navigate documentation and communication with ease. Attention to detail and adherence to compliance standards are essential to excel in this role.

Key Responsibilities: • Manage claims processing through various platforms • Enter and oversee accurate data management • Investigate claims by reviewing relevant information • Determine liability based on circumstances • Effectively communicate with customers and teams

Requirements: • Experience in the insurance complaints and claims sector • Bilingual in French and English • Strong communicati...