Claims Manager

About The Role
We are looking for a highly motivated Claims Manager to join our team at RHB Bank. In this role, you will oversee claims across designated portfolios, ensuring each case is handled fairly, accurately, and in line with company, BNM, and PIAM guidelines. You'll manage complex claims, guide the team, and maintain strong oversight of adjusters and reinsurance requirements.
What You Will Be Doing
Verify, assess, and approve claims within your authority, and prepare recommendations for cases that exceed your limit.
Ensure adjuster appointments are made promptly and within the required timeframe.
Monitor all cases handled by adjusters, review monthly bordereaux, and arrange discussions for complex matters when needed.
Attend monthly bordereaux meetings with the panel of adjusters.
Review adjuster performance regularly and report findings to the Unit Head and Head, BA/FA.
Provide technical guidance to subordinates, branches, and customers on claims-relate...