Claims Officer

About Us
InstaWorld is Pakistan's fastest-growing e-commerce delivery platform, providing seamless shipping solutions nationwide. We simplify logistics by enabling businesses and individuals to ship anywhere in Pakistan without the hassle of managing multiple delivery partners. At InstaWorld, we are committed to delivering reliable, efficient, and customer-focused courier services.
Role Description
This is a full-time, on-site role for a Claims Officer based in Karachi. The Claims Officer will be responsible for managing and resolving shipment-related claims, analyzing claim trends, and ensuring smooth communication between clients, operations, and finance teams. The role involves reviewing and processing claims, investigating discrepancies, identifying process gaps, and maintaining compliance with company policies and industry standards to minimize losses and improve service quality.
Key Responsibilities
Review, verify, and process shipment claims (loss, damage, or dela...