Claims Officer

Role Overview

We are seeking a detail-oriented Remote Claims Officer to manage insurance claims for our smash repair clients. You will act as the primary liaison between clients, insurers, and repair teams to ensure claims are processed efficiently and accurately from lodgment to settlement.

Key Responsibilities

• Review, assess, and process motor vehicle insurance claims.
• Communicate with insurance companies, clients, and repair workshops to coordinate claim progress.
• Prepare and submit required documentation, including repair estimates and supporting evidence.
• Monitor claim status and follow up to ensure timely resolution.
• Maintain accurate records in CRM and claims management systems.
• Ensure compliance with insurance policies, regulatory requirements, and internal procedures.
• Handle customer queries regarding claim status professionally and promptly.

Requirements

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